Returns Policy

We accept returns within 90 days of delivery for unopened boxes purchased as surplus material for a completed job.

Eligibility for Returns

To qualify for a return:

• Boxes must be completely unopened and unused

• Products must remain in original packaging and resaleable condition

• A valid proof of purchase is required

Non-Returnable Items

Returns are not accepted for:

• Opened boxes

• Installed, partially used, or damaged products

• Change of mind after packaging has been opened

• Clearance or sale items

• Custom or special-order products

Return Process

All returns must be approved before being sent back.

To request a return, please contact us at
info@centralflooring.com.au within 90 days of receiving your order.

Returns sent without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the return is due to a product fault or our error.

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, faulty, or incorrect, you must contact us within 48 hours of delivery, including clear photos of the issue, so we can assess and resolve it promptly.

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Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 business days. Bank processing times may vary.